Software Developer

 Dubai, United Arab Emirates

 

Contract

Client:

A Government Organisation

Responsibilities:

• Serve as the first point of contact for customers seeking technical assistance over the phone or email

• Create modify system-based reports
• Perform remote troubleshooting through diagnostic techniques and pertinent questions
• Determine the best solution based on the issue and details provided by customers
• Walk the customer through the problem-solving process
• Direct unresolved issues to the next level of support personnel
• Provide accurate information on IT products or services
• Record events and problems and their resolution in logs
• Follow-up and update customer status and information
• Pass on any feedback or suggestions by customers to the appropriate internal team
• Identify and suggest possible improvements on procedures

Qualifications & Skills:

• Minimum 3 years’ experience with Java Development

• Database management experience to support software development.
• Able to document business requirement and conduct UATs
• Strong communication skills
• Experience working in a service desk environment
• ServiceNow experience is preferred

Halian Group:

With over 28 years of experience, we have come to understand that innovation is the only way to provide agile, practical solutions that transform businesses and careers.

Our resourcing and smart services help you to realize tomorrow’s potential. Discover the amazing things possible when you bring the right people and the right technologies together.