Tel: +352 26 10 42 51
Halian is currently looking for a “Team Lead Data Center IT Technician” . About the role Responsibilities are wide ranging including acting as team lead, managing and coordinating Service Improvement initiatives and providing guidance to the team as appropriate. Interact with leadership, peers and customers: Assess and determine IT service request infrastructure and delivery requirements. Identify and escalate problems; provide administration, technical support for the IT Patching and Logistics service; including 3rd party, e.g.: • Build technical documentation, policies, and operating procedures • Prioritize and execute tasks in a fast paced environment • Manage a team of technical individuals, goals and objectives, ensuring mentoring and assistance • Participate in and manage technical project work • Own, identify, diagnose and manage issues to resolution • Installation planning and co-ordination • Activity report management including Incident/Request/Problem follow-up and escalation management including monitoring and reporting of the SLAs • Ensure pro-active evolution & optimization of service delivery organization, methods and tools • General review of patching and adherence to best practices including maintaining records of DC patching equipment and tools Key Skills & Background • 5 years’ experience working in production Data Centre with IT Hardware (Tier 1), Data Centre patching and Data Centre specific tools • Advanced knowledge of Data Centre computer room infrastructure • Fundamental working knowledge of Data Centre cabling standards and best practices (Fibre, copper, ...), e.g. EIA/TIA • Ability to accurately perform cable testing and certification (Fibre and copper) • Physically capable of performing the duties of the position, including safely bending, squatting, stretching, lifting and handling DC equipment on a regular basis. • Proven analytical, problem solving and decision-making skills • General working knowledge of Microsoft Office Suite desktop applications • Highly motivated, self-directed and detail-oriented individual • Ability and willingness to acquire new and evolving job-related skills • Strong oral and written communications • Ability to work and communicate in a multi-cultural environment; • Service-oriented mind-set; • ITIL Professional Certification is considered as an asset • Fundamental understanding of TCP/IP networking is considered as an asset Details • Location: Luxembourg • Start Date: ASAP • Type of contract: FTE
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