Job finder

Ref: J4648

Service Delivery Manager

Luxembourg
Term: Contract
Salary: Negotiable
Tel: +352 26 10 42 51

Description

Halian is currently looking for a Service Delivery Manager. The SDM will be responsible for a strategic account and will develop a infrastructure service offering. Within the account you will also be responsible for governance, resource management, quality management, and service improvement to meet and exceed a customer's expectations.
 
Responsibilities will include the following : 
Maintain strong focus on customer satisfaction · Improve existing services
Responsible for pricing new deals
Identify and pursue potential revenue opportunities
Day to day management of a team of professionals
Maintain organizational reports, templates, and best practices
Develop and maintain Service Portfolio
Use Network to improve our image and sales pipeline
RFP Intake for Implementation and solutions
 
Background & skills required
10+ years' experience in a highly technical and fast paced environment; Cloud, Virtualization or Managed Services
A proven track record of delivering and improving infrastructure services
Working knowledge of project management and quality assurance methods, tools, and techniques
Proven record in providing resource profiles and forecasts for significant projects
Strong organisation, communication, presentation, negotiation, influencing and stakeholder management skills.
Experience evaluating solutions, producing written recommendations outlining benefits and drawbacks
Experience in answering RFP
Good understanding of generic infrastructure technology policies and standards · Good awareness of IT Architectural processes, principles and governance
Outstanding written, verbal and listening skills are required
English required; French would be an additional asset

Apply now

Please complete the form below to submit an application for this job

Job application
CV Upload
Drop a file here or click to upload Choose File
Maximum upload size: 4.19MB

Our privacy policy explains how we use any personal information we collect from you. By clicking submit you agree to our privacy, terms of use and cookies policies.

A better way of working

Similar jobs

Ref: J4307

Cloud Infrastructure Architect


Luxembourg

Term: Contract
Salary: Negotiable

The Cloud Infrastructure Architect is responsible to ensure all solutions demonstrate industry methodologies, our standards, and meet the technical requirements. He is also responsible for identifying explicit and implicit customer needs and

View full profile >
Ref: J4464

IT Operator


Luxembourg

Term: Contract
Salary: Negotiable

The IT system Operator monitors and controls the operation of the systems (Unix, Windows, Storage and Backup). The IT system Operator starts and stops system tasks, monitors system and monitoring consoles for unusual conditions, and works with

View full profile >

Term: Contract
Salary: Negotiable

Halian is looking for a “Team Lead - Software Development” required in order to work for an EU Institution in Luxembourg.
 
 
About the role
 
The Team Lead - Software Developer is responsible to develop new system management solutions

View full profile >