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Ref: J4648

Service Delivery Manager

Term: Contract
Salary: Negotiable
Tel: +352 26 10 42 51


Halian is currently looking for a Service Delivery Manager. The SDM will be responsible for a strategic account and will develop a infrastructure service offering. Within the account you will also be responsible for governance, resource management, quality management, and service improvement to meet and exceed a customer's expectations.
Responsibilities will include the following : 
Maintain strong focus on customer satisfaction · Improve existing services
Responsible for pricing new deals
Identify and pursue potential revenue opportunities
Day to day management of a team of professionals
Maintain organizational reports, templates, and best practices
Develop and maintain Service Portfolio
Use Network to improve our image and sales pipeline
RFP Intake for Implementation and solutions
Background & skills required
10+ years' experience in a highly technical and fast paced environment; Cloud, Virtualization or Managed Services
A proven track record of delivering and improving infrastructure services
Working knowledge of project management and quality assurance methods, tools, and techniques
Proven record in providing resource profiles and forecasts for significant projects
Strong organisation, communication, presentation, negotiation, influencing and stakeholder management skills.
Experience evaluating solutions, producing written recommendations outlining benefits and drawbacks
Experience in answering RFP
Good understanding of generic infrastructure technology policies and standards · Good awareness of IT Architectural processes, principles and governance
Outstanding written, verbal and listening skills are required
English required; French would be an additional asset

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