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Ref: J2852

Helpdesk

Luxembourg
Term: Contract
Salary: Negotiable
Tel: +352 26 10 42 55

Description

Halian is currently looking for 2 Helpdesk for one of our major client in Luxembourg. 

Mission:
•	User helpdesk (technical, functional), especially to new employees
•	User assistance : support user, improve user knowledge and experience
•	Incident management (contact by phone, mail, ticketing software, instant messaging)
•	Problems investigation and troubleshooting
•	Prepare, Configure and Install Computers (Windows, physical or virtual machines)
•	Maintain computers (desktops and laptops), printers, phone sets, mobile and peripherals
•	Installation and configuration of hardware and software
•	Basic network configuration (including Wifi)
•	Move of computer assets and maintenance of Asset Inventory

Profile: 
•	Good knowledge of Microsoft Windows (Windows 7, 10) and Office
•	Ease of search the Web to diagnose and solve problems
•	Basic scripting abilities (command line, batch, PowerShell)
•	Work autonomously and in relation with team colleagues
•	Share information and knowledge
•	Good contact, respectful, listening to user and speaking at user level of understanding
•	Respect and apply procedures and security rules
•	Good organization, paced and calm
•	Curiosity and interest in his job
•	Stress resistant
•	Technical diploma in computer science
•	A practical Experience in similar job (1 to 3 years)
•	Fluent French, good English and German are required,
•	Luxembourgish would be advantageous
•	Driving license


Contract: CDI
Location: Luxembourg
Start: ASAP

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