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Ref: J2435

Continuous Service Improvement Lead (DevOps/Automation)

Luxembourg
Term: Contract
Salary: Negotiable
Tel: +352 26 10 42 51

Description

Continuous Service Improvement Lead (DevOps/Automation)
 
Halian is looking for a “CSI Lead” required in order to work for an EU Institution in Luxembourg.
 
 
About the role : 

Define, design, and implement a Service Performance Management Framework to enable the consistent measurement of team and service effectiveness
Create and report on performance metrics for service delivery to identify areas requiring improvement
Monitor practices and processes to guide the implementation of compliance and improvement strategies improvement
Utilise available information, metrics and evaluations to develop recommendations for change
Provide input on internal processes to assist with service improvement initiatives Key challenges
Work with IT Management to provide operational support on service improvement and development for services experiencing.
Develop, maintain and improve service delivery, ensuring it is based on the latest guidance and models of best practice. In doing so, to support our ambition of continuous improvement and shared learning.
Optimise the automation within the teams in a distributed environment;
Elaborate testing scenarios (workload and performance)
Participate in automation and deployment packaging without impacting service quality
Stay current with new technologies and techniques as appropriate and suggest evolutions
Contribute to the improvement of ITIL processes.
 
Key Skills & Background :

You have a technical background, 5-10 years of professional experience as a DevOps Engineer, Automation engineer or similar.
You know how to improve, scale and secure services.
Solid scripting skills Windows and Unix/Linux (e.g., KSH , Bash , bat , PowerShell ...)
Experience with monitoring systems
Experience with automation software
Solid scripting skills (e.g., C# , Java , PHP, Shell scripts, Perl, Python...)
Very good knowledge of automation tools
Ability to work and communicate in a multi-cultural environment;
Knowledge of ITIL functions and processes;
Participate in the integration with collaborative tools and components
Automate repetitive tasks where appropriate
 
Details :

Location: Luxembourg
Country: Luxembourg
Contract: FTE
Start Date: ASAP
Legal statement: Only candidates with eligible work permit for Luxembourg will be considered for this position.

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