Tel: +352 26 10 42 55
Halian is currently looking for several IT Analyst for different client in Luxembourg. Your mission: - As a member of an international team, your mission will join the "Client Care Centre" in order to offer a secure and high quality service to our client customers. - You will ensure the monitoring of the solutions offered to Customers and guarantee a prompt first-line response as an informed analyst. The main tasks involve: - Supervising the Monitoring consoles of technical equipment; - Identifying and diagnosing incidents; - Managing Customer requests; - Coordinating their processing with 2nd and 3rd levels of support - Ensuring their monitoring through to closure with a view to ensuring Customer satisfaction; - Ensuring appropriate operational communication for Customers and contributing to operational reporting; - Implementing and monitoring daily management tasks; - Contributing to the improvement of monitoring and tools. Your profile: - Second-year university level in the IT field; - Responsive and Customer-Service oriented; - Writing and communication skills in French and English; - Analytical spirit and structured approach; - Familiarity with ITIL standards; - First successful experience in a similar role. - Sound knowledge of computing (good all-rounder), any certification would be an asset (Windows, Linux, Networks, etc.). - Dynamic and creative you particularly enjoy teamwork and are driven by a sense of customer service. - Available and flexible you are prepared to work the hours that enable our client to ensure a continuous service (24 hours).
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