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Ref: J2353

IT Analyst

Luxembourg
Term: Permanent
Salary: Negotiable
Tel: +352 26 10 42 55

Description

Halian is currently looking for several IT Analyst for different client in Luxembourg. 

Your mission: 
- As a member of an international team, your mission will join the "Client Care Centre" in order to offer a secure and high quality service to our client customers.
- You will ensure the monitoring of the solutions offered to Customers and guarantee a prompt first-line response as an informed analyst.

The main tasks involve:
- Supervising the Monitoring consoles of technical equipment;
- Identifying and diagnosing incidents;
- Managing Customer requests;
- Coordinating their processing with 2nd and 3rd levels of support
- Ensuring their monitoring through to closure with a view to ensuring Customer satisfaction;
- Ensuring appropriate operational communication for Customers and contributing to operational reporting;
- Implementing and monitoring daily management tasks;
- Contributing to the improvement of monitoring and tools.

Your profile: 
- Second-year university level in the IT field;
- Responsive and Customer-Service oriented;
- Writing and communication skills in French and English;
- Analytical spirit and structured approach;
- Familiarity with ITIL standards;
- First successful experience in a similar role.
- Sound knowledge of computing (good all-rounder), any certification would be an asset (Windows, Linux, Networks, etc.).
- Dynamic and creative you particularly enjoy teamwork and are driven by a sense of customer service.
- Available and flexible you are prepared to work the hours that enable our client to ensure a continuous service (24 hours).

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