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Ref: J2028

DSS Administrator

UK
Term: Contract
Salary: Negotiable
Tel: +44 (0)7454 422 069

Description

Role Description
The Service Support Administrator will be responsible for the day-to-day administration of our DeskSide and Help Lounge Support teams. The Administrator will handle:
 
·         telephone queries and emails
·         perform requests 
·         workflow management
·         handle PC ordering
·	maintain records
·	Checking and processing all UK hardware requests (new starters, existing users new PCs / iPads)
·	Ensuring all data is correct before assigning requests to teams
·	PC and accessory ordering
·	Monitoring and replenishing UK hardware / accessory stock for Hubs / Lounges
·	Liaise with suppliers, obtaining quotes and information on orders 
·	Provide updates to clients regarding their requests
·	UK contact for Lounge requests including changes to cost centre, refunds, cancellations
·	Sending supplier pricing for hardware to US team 
·	Maintaining a spreadsheet of Windows 10 PC requests issued
·	Generating report of requests volumes

 
 
Essential Skills
 
·         Good communication skills, both oral and written.
·         Numerate
·         Computer literate (mainly word processing, email, MS Office)
·         Good customer service skills and aptitude.
·         Good organisational skills
·         Able to work methodically and without supervision
·         Able to work to timescales and deadlines to meet demand
·         Attention to detail 
·         Commercial experience working in an office environment
 
 
Desirable Skills
·	Experience with Remedy or equivalent Incident Management software
·	CERPS 

 
 
Education
 
·         GCSE passes (or equivalent) in English and Mathematics

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