Standard IT Operator

Job Title: Standard IT Operator

Location: Howald, LU

Employment Type: 

Contract

Our client is an International Financial Institution looking for a Standard IT Operator. The IT Operator will perform tasks and functions, including but not limited to:

• Monitor the system for equipment failure or errors in performance, updating monitoring tools:
• Monitoring of applications and infrastructure events thanks to several monitoring tools. (Splunk; SCOM; Cricket)
• Monitoring jobs (Tool: Autosys/Automic) in accordance with predefined procedures.
• Understand, analyse, and dispatch alerts reported by the monitoring tools by raising incidents and escalating to relevant parties as necessary, taking remedial steps as predefined in procedures if required.
• Execution of service requests with Jenkins, Azure DevOps, vRealize and vSphere based on predefined procedures.
• Enter commands, using computer terminal, and activate controls on computer and peripheral equipment to integrate and operate equipment.
• Daily tasks / checks according to a specific schedule.
• Files/mails/folders restores: Using NetBackup Veritas to transfer encoded data from Data Domain to magnetic tape and assist in managing tapes (inject/eject tapes in the robot).
• Providing first level Service Desk services after Service Desk hours and during the weekend, Public Holiday.
• End of month and yearly operations (coordination and execution of jobs asked by different financial and IT teams) • Create and update documentation

JOB SKILLS AND REQUIREMENTS:

• Attention to Detail: Accuracy counts in operator jobs. You must be able to concentrate and be precise in your work.
• Hand-eye Coordination: Precision is key in this job. Having a steady hand is an absolute must for operator jobs.
• You are reliable, well organized, and stress resistant
• Understanding of production procedures and environment
• ITIL best practices knowledge: Change Management process, Incident Management (escalation process), Knowledge Database Management (Procedures, technical documentation), Configuration Management Database.

Halian Group

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