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Product Director (m/f/d)
Contract
Riyadh, Saudi Arabia
22.01.2025
Role - Product Director
Location - Riyadh, Saudi Arabia
Objectives:
Qualifications:
Location - Riyadh, Saudi Arabia
Objectives:
- To supervise all service delivery and service management requirements and activities and continually enhance IT service management processes to be more effective and efficient, establishing and maintaining fundamental action plans, schedules and status reports.
- Responsible for tasking, guiding and assisting direct reports to perform their daily activities in accordance with the policies and procedures
- Actively participate in on-the-job training, mentoring and coaching of direct reports
- Generate commitment, motivation and enthusiasm to team goals, and guide team members through periods of change or uncertainty.
- Support establishing and maintaining applicable policies and processes for ITIL service management and ensure its effectiveness, compliancy and application on the ground
- Assure continuous service performance, quality, availability and improvement through well-structured service improvement plans
- Ensure all SLAs and in-scope contractual deliverable are effectively delivered and achieved
Qualifications:
- A minimum of 3 - 4 years of experience in a similar setup is a must with preferably 1 year in a supervisory role
- Fluent in Arabic and English
- Bachelor’s degree in IT preferred
- Relevant IT certificates
- Knowledge about IT Service Framework