Manager - Incident Response

Job Title:Manager - Incident Response

Location: Dubai Emirate, AE

Employment Type: 

Permanent

The Incident Response will lead the Cyber Security Incident Response unit, overseeing its day-to-day operations and managing the SOC shifts. This role requires collaboration with various internal teams and departments to ensure an effective and timely response to all security incidents. The manager must demonstrate strong leadership skills, encourage teamwork, optimize team performance, and develop incident response strategies. Additionally, this position demands hands-on expertise in handling complex L3 security incidents from detection to disposition.

• Lead the Cyber Security Incident Response unit, managing both the day-to-day operations and the strategic development of incident response capabilities.
• Develop, oversee, and refine incident response plans, playbooks, and strategies to ensure rapid and effective response to security breaches.
• Maintain and enhance information security monitoring processes, tools, and technologies, driving continuous improvements and reducing gaps between current and ideal states.
• Directly handle L3 security incidents, overseeing their detection, analysis, containment, and resolution.
• Supervise the staff’s utilization of security monitoring tools and ensure high levels of team performance and engagement.
• Coordinate with threat intelligence, monitoring teams, and other security functions to effectively communicate incident findings to leadership and relevant stakeholders.
• Manage SOC shift schedules to ensure 24/7 coverage and effective resource utilization.
• Provide detailed reports on incident investigations, root cause analyses, and mitigation strategies, contributing to the organization’s continuous improvement efforts.
• Develop and track key performance metrics for incident management and response, reporting outcomes to senior management.
• Maintain strong relationships with internal and external stakeholders to support the incident, problem, and change management cycles.