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The ideal candidate will be a professional communicator that will specialize in working with customer leaders on value-related activities. Like a detective, they are able to dig under the surface to find the reality of a given problem. They own and drive the success of each project with a given customer. They have a good understanding of technology and what it possible, however they would not (generally) be developing the application themselves. They are expected to be able to have high-level technical discussion with the development team related to potential solutions. Key Responsibilities: 1. Customer Engagement: - Communicate with executive-level stakeholders focused on understanding business topics and priorities in order to become a trusted advisor to solve customer problems. - Engage/facilitate discovery and solution design activities including workshops with C-level or projectlevel stakeholders to understand their business objectives and digital transformation goals. - Lead identification of key use cases, user journeys, problem statements, and value identification onsite with the customers. - Create a process with the customer to continually strategize and iterate through different ways in which any presented business problem could be solved. 2. Strategy Development: - Develop and implement customized business strategies to meet customer needs. - Collaborate with internal teams (product management, engineering, marketing) to align deployment plans with customer requirements. 3. Product development: - Drive the development of Minimum Viable Products (MVP), translating the product vision and customer needs into chunks of work for the development team. - Drive the transition beyond MVP phase into scaled solutions. - Guide the FPT development team to focus on customer priorities and deliver business value. - Strong focus on value, build and derive value metrics to measure the success of the project. Keep these front and centre during design, development and roll-out. - Roll-out project with customers, presenting up to c-level stakeholders and scaling up with end-users. Qualifications: - Project Leadership & management: experience in leading technical project teams to deliver business value using agile methodologies. - Customer Interactions: Strong background in leading customer-facing engagements, building and managing executive-level customer relationships and other stakeholder management. - Problem discovery: Experience in converting high-level specifications and open-ended problems into pin-pointed qualitative and quantitative problem statements. Understanding of what the key problem is to solve. - Business case: Experience in writing and presenting business cases for given projects. - Knowledge and Awareness of different digital technologies, what they do and where they bring value. In particular: Cloud, Data, APIs, Enterprise AI, Automation, Micro-Services, Mobility (Mobile apps). - Basic data analytics skills: Understanding of data workflows and experience in deriving insights from data. (E.g. through dashboarding, low-code analyses, etc.). - Fluency in English and Arabic required 

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