End User Support

Job Title:End User Support

Location: Dubai, NONE

Employment Type: 

Permanent

We are seeking a skilled End User Support Specialist who will also handle Level 2 support responsibilities, with a primary focus on providing exceptional service to our C-Suite executives. This role requires an individual with outstanding communication skills, a strong technical background, and a proactive, personable demeanour.

 

The ideal candidate will come from the EUROPEAN market.

 

Key Responsibilities:

• Provide advanced technical support to end-users across the organization, troubleshooting hardware, software, and network issues.
• Resolve escalated tickets from Level 1 support, ensuring timely and effective solutions.
• Maintain documentation of support processes, troubleshooting steps, and resolutions.
• Serve as the primary point of contact for all technology-related issues and requests from C-Suite executives.
• Ensure high-priority issues are addressed promptly and professionally, maintaining a focus on executive satisfaction
• Conduct periodic technology reviews and provide recommendations for improvement based on executive feedback and emerging technologies.
• Communicate effectively with end-users and executives, providing clear and concise instructions and updates.
• Collaborate with cross-functional teams including IT, Security, and Operations to address complex issues and ensure seamless service delivery

 

Qualifications:

• Bachelor’s degree in computer science, Information Technology, or related field (or equivalent work experience).
• Minimum of 4 years of experience in end-user support roles, with a strong emphasis on Level 2 support and executive support.
• Excellent communication skills in English (additional European languages a plus).
• Proven ability to handle high-pressure situations with professionalism and diplomacy.
• Technical proficiency with Windows and macOS operating systems, Microsoft Office Suite, networking fundamentals, and mobile devices.
• Certifications such as CompTIA A+, Microsoft Certified Professional (MCP),

 

Personality Traits:

• Exceptional interpersonal skills with a focus on customer service and satisfaction.
• Proactive and adaptable, with a positive attitude and a willingness to learn.
• Ability to maintain confidentiality and handle sensitive information with discretion.
• Strong problem-solving abilities and a commitment to continuous improvement.

 

 

 

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