Service Designer

Service Designer

 Riyadh, SA

 

Contract

Our Client:

We are looking for a Service Designer for a UAE Based Consultancy on a 2 month contract. This is a remote role with 50% travel to Saudi Arabia. 

Key Responsibilities:

• Develop and implement service blueprints that map out customer journeys and touchpoints, focusing on optimizing user experience.
• Conduct stakeholder interviews and gather insights to inform design decisions, ensuring solutions are aligned with user needs and business goals.
• Collaborate with cross-functional teams to translate user research and journey mapping into actionable design plans and process improvements.
• Use journey mapping and service design tools to visualize and communicate complex processes, interactions, and dependencies.
• Support the alignment of Digital Hub goals with program requirements through structured design outputs that drive user-centric solutions.
• Create prototypes and service flows that facilitate a seamless transition from strategic vision to implementation.

Requirements:

• Proven experience in service design and journey mapping, with a strong portfolio showcasing user-centered design outputs.
• Skilled in conducting stakeholder interviews, gathering insights, and translating findings into design strategies.
• Ability to map customer journeys, identify pain points, and develop solutions that enhance the user experience.
• Proficiency in service design tools (e.g., Miro, Figma, Sketch) and familiarity with agile methodologies is a plus.
• Strong communication skills with the ability to effectively collaborate with diverse stakeholders.

Halian Group

With over 20 years of experience, we have come to understand that innovation is the only way to provide agile, practical solutions that transform businesses and careers. Our resourcing and smart services help you to realize tomorrow’s potential. Discover the amazing things possible when you bring the right people and the right technologies together.

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