IT Support Specialist

IT Support Specialist

 Dubai, United Arab Emirates

 

Permanent

We are seeking a proactive IT Support Specialist to provide help desk support and facilitate the onboarding process for new employees. This role ensures that all team members have access to the technology and tools they need from day one, setting up accounts, devices, and providing training on IT resources. The IT Support Specialist will handle technical support requests, troubleshoot issues, and manage the IT aspects of new employee onboarding.


Key Responsibilities:

1. Help Desk Support
   • Provide first-level technical support to employees, resolving hardware, software, and network issues in a timely manner.
   • Manage and respond to help desk requests, escalating complex issues to senior IT staff as needed.
   • Document support requests and resolutions to maintain accurate records of support activities.
2. New Employee Onboarding
   • Prepare and configure hardware (computers, mobile devices, etc.) and software for new employees before their start date.
   • Set up user accounts, email, and necessary access permissions, ensuring new hires are ready to work from day one.
   • Provide an IT orientation to new employees, introducing them to company systems, resources, security protocols, and best practices.
3. Hardware and Software Maintenance
   • Perform routine maintenance and updates on company hardware and software to ensure optimal performance.
   • Coordinate with vendors for hardware repairs and replacements when necessary.
   • Maintain an inventory of IT equipment, tracking allocation, and usage.

 

1. User Training and Support
   • Conduct brief training sessions for new employees on company systems, software, and IT policies.
   • Assist employees in understanding and adhering to IT security practices, including password management and data protection.
2. Documentation and Reporting
   • Maintain documentation for IT processes, setup guides, and troubleshooting steps.
   • Generate periodic reports on help desk activity, common issues, and resolutions to improve support efficiency.

Qualifications:

• Education: Bachelor’s degree in Information Technology, Computer Science, or a related field is preferred.
• Experience:
  • Minimum of 1–2 years in an IT support or help desk role.
  • Experience in user account setup, hardware configuration, and onboarding new employees.
• Technical Skills:
  • Proficiency in Windows and macOS operating systems, Microsoft Office Suite, and basic network troubleshooting.
  • Familiarity with common help desk software and ticketing systems.
• Soft Skills:
  • Excellent communication and interpersonal skills with the ability to explain technical issues to non-technical users.
  • Strong organizational skills, with attention to detail and a proactive approach to problem-solving.

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