ServiceNow CSM-Fully remote

ServiceNow CSM-Fully remote

 france, LU

 

Contract

We are seeking a skilled ServiceNow Specialist with expertise in Customer Service Management to join a key project. We invite you to submit your CV for this exciting opportunity.

Responsibilities:

• Configure and implement ServiceNow CSM modules to optimize customer service processes.
• Analyze and understand user requirements to provide tailored ServiceNow CSM solutions.
• Participate in the design, customization, and maintenance of ServiceNow workflows based on business needs.
• Collaborate with stakeholders to ensure stability, performance, and efficiency of the deployed solutions.
• Manage data migration and integration with other systems and platforms.
• Provide technical support and troubleshoot issues related to ServiceNow CSM.
• Document technical processes and configurations for knowledge sharing within the team.

Skills Required:

• Hands-on experience with ServiceNow Customer Service Management (CSM), with at least 3 years in configuring and administering the platform.
• Strong understanding of customer service management workflows and ITSM processes.
• Ability to analyze and resolve technical issues with a proactive approach.
• Knowledge of ServiceNow integrations with other tools and information systems.
• Proficiency in ServiceNow configuration tools, such as forms, workflows, and reporting.
• ServiceNow CSM certification is a plus.
• Excellent communication skills in English, with the ability to work in an international environment.

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