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Overview:

We are looking for a skilled and customer-focused Service Desk Support Level 1 professional with strong user support and problem-solving abilities. The ideal candidate will provide IT services and ensure seamless technical assistance to users across Europe.

Key Responsibilities:

• Act as the first point of contact for users across Europe, handling calls and emails efficiently and professionally.
• Manage incoming incidents, assess their urgency, and resolve issues directly when possible. Escalate to relevant teams when needed.
• Provide dedicated support to high-profile users, including Deputies, ensuring timely and professional assistance.
• Contribute to the knowledge base by documenting solutions to improve future support and team efficiency.
• Ensure adherence to ITIL processes and best practices to enhance service quality.

Requirements:

• Fluency in English and French is mandatory.
• Minimum 2 years of experience in a similar role.
• Familiarity with ticketing systems and ITIL processes.
• Strong problem-solving skills and the ability to manage multiple tasks efficiently.
• A proactive and customer-oriented mindset.
• Strong team player, comfortable working in a collaborative international environment.

Join our team and play a key role in delivering excellent IT support services across Europe!

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