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IT Business Analyst (m/f/d)

Permanent
Dubai, United Arab Emirates
04.03.2025
 The IT Business Analyst is responsible for analyzing business needs and translating them into scalable software solutions, primarily focusing on IT systems, including ERP and CRM systems such as Salesforce. This role involves conducting gap analysis, ensuring the effective integration of business processes and technology, and supporting the deployment and continuous improvement of IT systems to drive efficiencies and meet organizational goals.
 
DUTIES & RESPONSIBILITIES
  • Analyze business requirements and translate them into technical specifications.
  • Collaborate with stakeholders to understand their needs and provide effective solutions.
  • Conduct gap analysis to identify areas for improvement and recommend solutions.
  • Develop and document business processes and workflows.
  • Facilitate communication between business users and technical teams.
  • Ensure successful deployment of IT solutions, including user training and support.
  • Monitor and evaluate the performance of implemented systems.
  • Prepare and present reports on project status, risks, and outcomes.
  • Prioritize and manage the product backlog, ensuring alignment with business objectives.
  • Guide development teams through the implementation process, providing clear requirements and goals.
  • Facilitate agile ceremonies such as sprint planning, daily stand-ups, sprint reviews, and retrospectives.
  • Continuously gather and analyze user feedback to refine and improve software solutions.
 
ACCOUNTABILITIES
Financial (up to 5) Non-Financial (up to 5)
  • Manage project budgets to ensure cost-effectiveness and report on financial performance.
 
  • Optimize resource allocation to reduce project costs while maintaining quality.
 
  • Control expenditure on software licenses and third-party services.
 
  • Ensure projects deliver financial value by enhancing operational efficiency.
 
  • Contribute to revenue growth through effective technological solutions.
 
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  • Improve system usability and employee satisfaction through intuitive software solutions.
  • Ensure the scalability and sustainability of business processes.
  • Maintain high standards of data security and compliance with local and international regulations.
  • Drive continuous improvement by leveraging the latest technological innovations.
  • Foster a culture of technological agility and readiness for change.
 
JOB SPECIFICATIONS  
Type Minimum Desired
Education •              Degree in Information Technology, Business Administration, or a related field.
  • Experience with specific ERP and CRM platforms (e.g., Salesforce, Oracle, Microsoft Dynamics).
  • Knowledge of Agile and Scrum methodologies.
Experience
  • Proven experience as an IT Business Analyst/Consultant or similar role.
  • Extensive experience with software implementation projects.
  • Strong knowledge of ERP and CRM systems.
  • Integration knowledge involving third-party services and APIs.
  • Excellent analytical and problem-solving skills.
  • Ability to translate business requirements into technical specifications.
  • Strong communication and interpersonal skills.
  • Experience with project management methodologies.
  • Familiarity with business process modeling and documentation.
  • Ability to work collaboratively with cross-functional teams.
  • Strong organizational and time management skills.
  • Experience working in the UAE, with an understanding of local market requirements and regulations.
Skills & Abilities
  • Proficiency in software implementation, project management, and stakeholder management.
  • Advanced skills in business process optimization, system integration, and change management.

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