Application Support Engineer - L2

Application Support Engineer - L2

 Amman, Jordan

 

Contract

Job Title: Junior Application Support Engineer

Location: Remote

Job Overview:
We are seeking a motivated and talented individual to join our team as a Junior Application Support Engineer. In this role, you will provide technical support for a wide range of applications, primarily focusing on databases, SQL languages, operating systems (Windows and Unix), API integration, and web servers. You will support and maintain various applications, including those built on .NET, Java, and React frameworks. This is an excellent opportunity for someone passionate about application support and eager to develop their skills in a dynamic and collaborative environment.

What to Expect:

• Assist in troubleshooting and resolving application issues, ensuring optimal performance and availability.
• Develop and execute SQL queries to extract and manipulate data from databases.
• Monitor and maintain web servers and API integrations, ensuring smooth functioning and responsiveness.
• Collaborate with developers and cross-functional teams to identify and resolve technical issues.
• Document technical processes, troubleshooting steps, and best practices for future reference.

What We Are Looking For:

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Strong knowledge of databases and SQL languages (e.g., SQL Server, Oracle, MySQL).
• Familiarity with operating systems such as Windows and Unix/Linux.
• Proficiency in working with API integrations and web servers (e.g., IIS, Apache, Nginx).
• Experience supporting applications built on .NET, Java, or React frameworks.
• Basic understanding of the software development lifecycle and agile methodologies.
• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills to collaborate effectively with teams.

Bonus Points:

• Experience with cloud platforms (e.g., AWS, Azure, Google Cloud).
• Knowledge of scripting languages (e.g., PowerShell, Bash, Python).
• Familiarity with containerization technologies like Docker and Kubernetes.
• Understanding of networking concepts and protocols (TCP/IP, DNS, HTTP).