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Application Support Engineer (m/f/d)
Contract
Dubai, United Arab Emirates
18.02.2025
We are looking for a skilled Application Production Support Engineer with 3-5 years of experience to join our team. The ideal candidate will have experience in monitoring, troubleshooting, and incident management for enterprise applications, preferably in banking and financial services. Key Responsibilities: • Monitor application performance using tools such as Dynatrace, Datadog, and Prometheus. • Provide L1/L2 support for production applications, ensuring uptime and reliability. • Investigate and resolve incidents, collaborating with L2/L3, development, DevOps, and infrastructure teams. • Implement automated monitoring, alerting, and log analysis for proactive issue resolution. • Work closely with stakeholders to ensure SLAs and KPIs are met. • Participate in root cause analysis (RCA) and provide long-term solutions for recurring issues. • Support deployments, patching, and upgrades in production environments. Required Skills & Qualifications: • 3-5 years of experience in Application Production Support or related roles. • Hands-on experience with Dynatrace, Datadog, and Prometheus for monitoring and alerting. • Experience in incident management, troubleshooting, and log analysis. • Exposure to banking and financial domain applications and regulatory requirements. • Familiarity with cloud platforms like AWS, Azure, or GCP is a plus
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