Case Study Managed Services

Partnering for change

European Investment Bank, Luxembourg, Europe

In brief

Challenge

  • Transform business critical datacentre operations to SDDC solution
  • Complex legacy systems and growing user base
  • Demand for extended hours of operation
  • Need for efficiency through near-shoring options

Solution

  • Consortium approach for best in class delivery partners
  • Roadmap for transformation to SDDC solution
  • Agile, resilient and innovative managed service
  • Option to extended scope to cover 24×7 and near-shoring

Background

The European Investment Bank Group is the world’s biggest multilateral borrower and lender, financing and advising on sustainable investments across the globe.  Based in Luxembourg, it is the EU bank, it is owned by the EU Member States and represents their interests in implementing EU policy. The EIB came to prominence following the financial crisis of 2008 where it played a major role in mobilising investment channels and helping rebuild confidence in the European capital markets. Today, it is responding to new global challenges and will oversee a projected €500 billion of supported investments by the end of 2020.

Challenge

With over 3,000 staff and nearly 5000 users needing technology services across a network of local and regional offices, the EIB was facing significant and growing operational challenges managing a complex legacy of high availability Linux-based servers, storage, back-up, and monitoring technologies. Progressively outsourcing these ‘Business as Usual’ data-centre operations to a Software Defined Data Centre (SDDC) was therefore seen as a strategic requirement and the preferred route to providing a more flexible and innovative service solution.

Solution

Halian has worked with the EIB since 2001, initially as a subcontractor to Sun Microsystems providing resource management services (staff augmentation in Solaris Systems Administration, Operations staff, Service Management and Project Management) and then in 2010 following the acquisition of Sun by Oracle, the contract was migrated directly to Halian for staff augmentation services.

In 2012 Halian won both the Managed Service contract to provide on-site SLA driven infrastructure services and was a sub-contractor to a third party to provide service-desk and operations staff. This four year contract was extended by two years amid an aborted outsource to a global offshore vendor. In 2018, the contracts were competitive tendered again and Halian led a consortium – Actium IO to win the Infrastructure Operations Managed Services contract.

Outcome

The EIB selected Actium IO with Halian as the lead contractual partner in a service consortium with Telindus, Getronics and Arhs Cube. The new four year contract with the option to renew for a further three years will drive a more agile and innovative SDDC infrastructure and enable the Bank to deliver its long term ambition to become a global banking force.

The seven-year lifetime revenue value of the contract is estimated to be €50m Euros but is planned to expand significantly as discreet projects are added to the baseline contract.

Halian’s 17 – years of experience of working with the Bank not only meant that they understood what was required at a BAU level but were able to demonstrate how, leading a consortium of best in class partners, they would deliver the necessary transformational changes to successfully migrate over time to a fully outsourced service. This includes establishing a software-defined data centre supporting both legacy enterprise applications and new cloud computing services, enabling 24×7 support, and near-shoring services. Halian will deliver expertise in infrastructure architecture, design & operations, systems & virtualisation engineering, as well as storage and backup support.

Over the course of the contract Halian will provide the Bank with resilient and best practice data centre processes, as well as a path to greater operational flexibility and cost effectiveness.

“At the EIB, innovation, flexibility and efficiency lead the Bank’s agenda. To achieve our strategic goals in the short and long-term, we need reliable, high-achieving and trusted partners. The Actium-IO consortium offering, led by Halian, has provided a solid and coherent answer to our requirements, leveraging the strengths of its members, well-known players on the IT Infrastructure Services market. We trust that together we will continue to innovate and improve our services to the Bank.”

Razvan Rujoiu, Head of the Infrastructure Services Unit, EIB