الوظائف الحالية

Our Client

Our client is an International Financial Institution looking for a Service Catalogue Expert. The successful candidate will play a crucial role in managing and optimizing our service catalogue, ensuring that it aligns with the bank's strategic objectives and meets the needs of our stakeholders.

Key Responsibilities:

• Service Catalogue Management: Develop, maintain, and enhance the service catalogue, ensuring it accurately reflects the services offered by the EIB and is easily accessible to all stakeholders.
• Stakeholder Engagement: Collaborate with various departments to gather requirements, understand service offerings, and ensure that the catalogue meets the needs of users across the organization.
• Process Improvement: Identify opportunities for process improvements within the service delivery framework and implement best practices to enhance efficiency and effectiveness.
• Documentation and Reporting: Create and maintain comprehensive documentation related to the service catalogue, including service descriptions, SLAs, and performance metrics. Prepare regular reports on service performance and usage.
• Training and Support: Provide training and support to staff on the use of the service catalogue, ensuring that all users understand how to access and utilize the services effectively.
• Compliance and Governance: Ensure that the service catalogue complies with relevant regulations, policies, and standards, and contribute to the governance of service management processes.
• Continuous Improvement: Stay updated on industry trends and best practices in service management, and proactively recommend enhancements to the service catalogue and related processes.

Qualifications:

• Bachelor’s degree in Business Administration, Information Technology, or a related field.
• Proven experience in service catalogue management, IT service management, or a related area.
• Strong understanding of ITIL principles and service management frameworks.
• Excellent communication and interpersonal skills, with the ability to engage and influence stakeholders at all levels.
• Analytical mindset with strong problem-solving skills and attention to detail.
• Proficiency in service management tools and software.
• Fluency in English is required; knowledge of additional languages is an advantage.

Halian Group

With over 25 years of experience, we have come to understand that innovation is the only way to provide agile, practical solutions that transform businesses and careers.

Our resourcing and smart services help you to realize tomorrow’s potential. Discover the amazing things possible when you bring the right people and the right technologies together.
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