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Role Overview:
We are seeking an experienced Senior Field Engineer with deep expertise in x86 servers and data storage systems, particularly Gigabyte, Compal, and Supermicro hardware. This is a high-impact role for a senior-level professional, close to an infrastructure architect, who will not only execute on-site installations but also advise clients on infrastructure optimisation and best practices.

In the early stages, the role will require on-site presence at client locations for installations and configurations. As the company grows, the position will transition to a third-line technical support role based at our office, focusing on advanced troubleshooting, solution design, and infrastructure optimisation


Key Responsibilities:

1. On-Site Installations & Configurations • Lead the deployment of x86 servers and data storage systems • Configure hardware, firmware, and operating systems to meet customer requirements • Collaborate with junior engineers for physical installations (rack mounting, cabling, etc.)
2. Pre-launch Setup and Optimization: • Conduct pre-deployment configuration and test servers and storage systems to ensure compatibility and performance • Optimise hardware and software settings based on client requirements and industry best practices • Perform initial benchmarking and load testing before final deployment
3. Technical Consulting & Solution Design: • Analyse client requirements and propose infrastructure solutions that optimise performance and cost-efficiency • Provide technical recommendations and best practices for server and storage deployments • Conduct health checks and performance tuning on deployed systems
4. Client Interaction & Support: • Act as a senior technical expert, building trusted relationships with customers. • Provide on-site troubleshooting for complex technical issues. • Prepare and present optimisation reports and upgrade proposals.
5. Internal Development & Future Role Transition: • Document solutions, configurations, and processes for future reference • Provide training and mentorship to junior engineers • Transition into a third-line support role in the office as the company scales, focusing on high-level technical support and solution architecture

Qualifications & Experience:

• Education: Bachelor’s degree in computer science, Engineering, or a related field.
• Experience: Minimum 7 years of experience in server and data storage infrastructure, focusing on enterprise-level deployments. Vendor Experience:
• Strong hands-on experience with Compal, Gigabyte and Supermicro x86 servers.
• Certifications: Microsoft, VMware, Microsoft Azure Solutions Architect, Red Hat Certified Engineer (RHCE), etc.

Technical Skills:

• Advanced knowledge of server hardware components, BIOS/UEFI settings, and RAID configurations
• Experience working for a server or network equipment vendor in a technical presales or service engineering role
• Proficiency in operating systems (Linux, Windows Server) and virtualisation platforms (VMware, Proxmox, Hyper-V)
• Experience with networking protocols (TCP/IP, iSCSI, NFS, etc.) and storage technologies (SAN, NAS, NVMe, etc.) 
• Familiarity with server monitoring tools and enterprise backup solutions
• Deep understanding of fault-tolerance mechanisms and best practices for ensuring the high availability of enterprise information systems

Soft Skills:

• Excellent problem-solving skills and attention to detail
• Strong customer-facing and communication skills
• Ability to work independently and under pressure.
• Career Growth: This role offers a clear path to becoming a senior architect and third-line technical leader.
• High Impact: Play a pivotal role in our customer service and technical delivery during a critical growth phase.