IT Operations Specialist

IT Operations Specialist

 luxembourg, LU

 

Contract

As an IT Operations Specialist, you will ensure the smooth functioning of business and technical services by focusing on monitoring, application management, and supporting service desk tasks during after-hours shifts. The role involves working in three rotating shifts: morning, evening, and night, and requires adherence to ITIL best practices and the ability to manage multiple tasks efficiently.

Key Responsibilities:

• Monitor infrastructure and applications using tools such as Splunk, SCOM, and Autosys.
• Execute service requests using Jenkins, Azure DevOps, and vRealize.
• Handle IT incidents, escalate issues as necessary, and support end-of-month/yearly operations.
• Provide first-level Service Desk services outside of regular hours, including weekends and holidays.
• Maintain documentation and follow ITIL processes like change and incident management.

Requirements:

• Hands-on experience with monitoring tools (Splunk is an advantage).
• Understanding of ITIL best practices.
• Ability to work independently, multitask, and manage a large workload.
• Strong communication skills and willingness to learn.

#LI-SD2