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End User Support
Permanent
Dubai, NONE
16.07.2024
End User Support
Dubai, NONE
Permanent
We are seeking a skilled End User Support Specialist who will also handle Level 2 support responsibilities, with a primary focus on providing exceptional service to our C-Suite executives. This role requires an individual with outstanding communication skills, a strong technical background, and a proactive, personable demeanour.
The ideal candidate will come from the EUROPEAN market.
Key Responsibilities:
- Provide advanced technical support to end-users across the organization, troubleshooting hardware, software, and network issues.
- Resolve escalated tickets from Level 1 support, ensuring timely and effective solutions.
- Maintain documentation of support processes, troubleshooting steps, and resolutions.
- Serve as the primary point of contact for all technology-related issues and requests from C-Suite executives.
- Ensure high-priority issues are addressed promptly and professionally, maintaining a focus on executive satisfaction
- Conduct periodic technology reviews and provide recommendations for improvement based on executive feedback and emerging technologies.
- Communicate effectively with end-users and executives, providing clear and concise instructions and updates.
- Collaborate with cross-functional teams including IT, Security, and Operations to address complex issues and ensure seamless service delivery
Qualifications:
- Bachelor’s degree in computer science, Information Technology, or related field (or equivalent work experience).
- Minimum of 4 years of experience in end-user support roles, with a strong emphasis on Level 2 support and executive support.
- Excellent communication skills in English (additional European languages a plus).
- Proven ability to handle high-pressure situations with professionalism and diplomacy.
- Technical proficiency with Windows and macOS operating systems, Microsoft Office Suite, networking fundamentals, and mobile devices.
- Certifications such as CompTIA A+, Microsoft Certified Professional (MCP),
Personality Traits:
- Exceptional interpersonal skills with a focus on customer service and satisfaction.
- Proactive and adaptable, with a positive attitude and a willingness to learn.
- Ability to maintain confidentiality and handle sensitive information with discretion.
- Strong problem-solving abilities and a commitment to continuous improvement.
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